I am doing research in the field of open and service innovation. One focus is to analyse how physical and digital platforms must be designed to foster service ecosystems and networks. The topic of how to integrate different disciplines, e.g. medical engineering, digital health, but also education and retailing into such platforms and spaces to innovate services, is highly relevant.
Research projects
Build future of service research and service innovation in German research landscape (DL2030, DF2, OSL) – Analyse smart service development processes and service ecosystems (smarthappps) – Designing platforms and spaces for service innovation (Josephs).
"Next Big Thing“ at UVEX SAFETY GROUP GmbH & Co. KG
(Third Party Funds Single)
Term: 1. August 2024 - 31. July 2025 Funding source: Industrie
Wi1 is scientifically supporting the "Next Big Thing" project of UVEX SAFETY GROUP GmbH & Co. KG. The aim of the project is to design a work organisation in the areas of people, methods and business processes within the next year in such a way that radical innovations are fundamentally possible. Based on the joint previous experience from the "SmartHaPSSS" project, the chair can provide scientific support for the project. The scientific support focuses on the methodological and conceptual support of the project processes and content as well as an accompanying evaluation of the individual work steps, which enables a qualitative assessment of the implemented measures and a comparison of the development over time. On the one hand, the methodological and conceptual support of the project processes and content regularly provides impetus for the conception and implementation as well as for the achievement of the strategic goals of UVEX SAFETY GROUP GmbH & Co. KG.
Orchestrating services – Development and piloting in service ecosystems
(Third Party Funds Group – Sub project)
Overall project: Service orchestration - development and piloting in ecosystems Term: 1. January 2024 - 31. December 2026 Funding source: Bundesministerium für Bildung und Forschung (BMBF)
The research project SHAPE aspires to foster data-driven service innovations, which offer substantial benefits for the transformation and resilience of the German economy. Customer-specific, data-driven services increasingly require the cooperation of several actors, who have the required know-how, methodological expertise and resources. As a result, value co-creation is increasingly taking place in ecosystems. Hence, during the project period, the SHAPE hub is to be developed as a vehicle to orchestrate actors and resources and provide them with a set of methods that they can use for data-driven service innovations in ecosystems. The aim is to develop scalable approaches for establishing service ecosystems for SMEs, public institutions and other stakeholders.
The research project investigates how theresilience of municipalities can be improved by orchestrating citizen-driveninnovation. Through the transdisciplinary involvement of civil society, municipalities can benefit from innovation impulses or hand over parts of theinnovation process to civil society to be more agile in responding to crisesand challenges, while at the same time enabling civil society to participatemore by strengthening its own capacities. The aim is therefore to explore howan open digital innovation platform for municipalities should be designed sothat innovators from civil society can organize themselves there at a lowthreshold to jointly develop solutions in crisis situations (possibly incooperation with the municipality). As the problem areas of socio-environmentalchallenges in the context of sustainability (e.g. mobility, climate change,food supply, local recreation, housing, or education) in urban contexts tend torequire a regional level in the sense of subsidiarity, another focus of theproject is the interweaving of urban and rural areas as socially andfunctionally complementary spaces for the common good. In the design andprovision of such a platform, the project also considers issues of dataprotection and the provision of such a platform, e.g. as a public service.Through the permanent and sustainable establishment of a digital platform fornetworking civil society actors in urban-rural constellations, the project aimsto support municipalities in orchestrating citizen-driven innovations and tostrengthen the resilience of a municipality's society and its spatial interdependencies.
Digital Transformation as a core driver influences service offerings and business models, as well as organisation, collaboration and forms of human labour. The ability to shape digital services has the potential to be a key competence in this new idea of value creation. There is already a trend of technical innovations like Artificial Intelligence (AI) or the Internet of Things (IoT) being applied in digital services. More over, digitalisation offers new ways of interaction between provider and user in addition to the possibility of co-creating services.
The research project “DL2030” identifies major R&D requirements and approaches to address these. The focus is thereby on technology orientated service systems with high customer value. These systems lead the way towards a competitive German economy. By these measures, the position of service research as a stand-alone scientific field is strengthened. Strategic research directions, potentials and requirements are enforced. The research roadmap, created during the project, is a foundational element for future research emphases in service research. With these goals DL2030 is also supporting the High-Tech-Strategy 2025 of the German government.
Meyer, P., Roth, A., Gutknecht, K., & Möslein, K. (2023). Potentiale von Servicerobotern am Point of Sale. In Sara D'Onofrio, Stefan Meinhardt (Hrg.), Robotik in der Wirtschaftsinformatik. (S. 225–246). Wiesbaden: Springer Fachmedien.
Daiberl, C., & Roth, A. (2020). Driving Service Productivity of Open Innovation Labs. In Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (Eds.), Innovating in the Open Lab. (pp. 165–182). Berlin: De Gruyter Oldenbourg.
Fritzsche, A., Jonas, J., Roth, A., & Möslein, K. (Eds.) (2020). Innovating in the Open Lab. Berlin: De Gruyter Oldenbourg.
Fritzsche, A., Jonas, J., Roth, A., & Möslein, K. (2020). Preface. In Albrecht Fritzsche, Julia M. Jonas, Angela Roth, Kathrin M. Möslein (Eds.), Innovating in the Open Lab. (pp. VII-X).
Höckmayr, B., Roth, A., Genenning, S.M., Boukhris, A., Möslein, K., Kalb, D.,... Mittelstädt, S. (2020). Die systematische Entwicklung von Servicesystemen im digitalen Zeitalter – Ein Fakten-basierter Ansatz. In Beverungen D., Schumann J.H., Stich V., Strina G. (Eds.), Dienstleistungsinnovationen durch Digitalisierung - Geschäftsmodelle – Methoden – Umsetzungsbeispiele. (pp. 227-275). Berlin, Heidelberg: Springer Gabler.
I am doing research in the field of open and service innovation. One focus is to analyse how physical and digital platforms must be designed to foster service ecosystems and networks. The topic of how to integrate different disciplines, e.g. medical engineering, digital health, but also education and retailing into such platforms and spaces to innovate services, is highly relevant.
Research projects
Build future of service research and service innovation in German research landscape (DL2030, DF2, OSL) – Analyse smart service development processes and service ecosystems (smarthappps) – Designing platforms and spaces for service innovation (Josephs).
"Next Big Thing“ at UVEX SAFETY GROUP GmbH & Co. KG
(Third Party Funds Single)
Funding source: Industrie
Wi1 is scientifically supporting the "Next Big Thing" project of UVEX SAFETY GROUP GmbH & Co. KG. The aim of the project is to design a work organisation in the areas of people, methods and business processes within the next year in such a way that radical innovations are fundamentally possible. Based on the joint previous experience from the "SmartHaPSSS" project, the chair can provide scientific support for the project. The scientific support focuses on the methodological and conceptual support of the project processes and content as well as an accompanying evaluation of the individual work steps, which enables a qualitative assessment of the implemented measures and a comparison of the development over time. On the one hand, the methodological and conceptual support of the project processes and content regularly provides impetus for the conception and implementation as well as for the achievement of the strategic goals of UVEX SAFETY GROUP GmbH & Co. KG.
Orchestrating services – Development and piloting in service ecosystems
(Third Party Funds Group – Sub project)
Term: 1. January 2024 - 31. December 2026
Funding source: Bundesministerium für Bildung und Forschung (BMBF)
The research project SHAPE aspires to foster data-driven service innovations, which offer substantial benefits for the transformation and resilience of the German economy. Customer-specific, data-driven services increasingly require the cooperation of several actors, who have the required know-how, methodological expertise and resources. As a result, value co-creation is increasingly taking place in ecosystems. Hence, during the project period, the SHAPE hub is to be developed as a vehicle to orchestrate actors and resources and provide them with a set of methods that they can use for data-driven service innovations in ecosystems. The aim is to develop scalable approaches for establishing service ecosystems for SMEs, public institutions and other stakeholders.
Resilience by orchestrating citizen-driven innovation through digital platforms in urban-rural constellations
(Third Party Funds Group – Overall project)
Funding source: andere Förderorganisation
URL: https://www.bidt.digital/forschungsprojekt/resilienz-durch-burgergetriebene-innovation-mithilfe-digitaler-plattformen/
The research project investigates how theresilience of municipalities can be improved by orchestrating citizen-driveninnovation. Through the transdisciplinary involvement of civil society, municipalities can benefit from innovation impulses or hand over parts of theinnovation process to civil society to be more agile in responding to crisesand challenges, while at the same time enabling civil society to participatemore by strengthening its own capacities. The aim is therefore to explore howan open digital innovation platform for municipalities should be designed sothat innovators from civil society can organize themselves there at a lowthreshold to jointly develop solutions in crisis situations (possibly incooperation with the municipality). As the problem areas of socio-environmentalchallenges in the context of sustainability (e.g. mobility, climate change,food supply, local recreation, housing, or education) in urban contexts tend torequire a regional level in the sense of subsidiarity, another focus of theproject is the interweaving of urban and rural areas as socially andfunctionally complementary spaces for the common good. In the design andprovision of such a platform, the project also considers issues of dataprotection and the provision of such a platform, e.g. as a public service.Through the permanent and sustainable establishment of a digital platform fornetworking civil society actors in urban-rural constellations, the project aimsto support municipalities in orchestrating citizen-driven innovations and tostrengthen the resilience of a municipality's society and its spatial interdependencies.
Digital services as a success factor for the future of value creation
(Third Party Funds Single)
Funding source: Bundesministerium für Bildung und Forschung (BMBF)
Digital Transformation as a core driver influences service offerings and business models, as well as organisation, collaboration and forms of human labour. The ability to shape digital services has the potential to be a key competence in this new idea of value creation. There is already a trend of technical innovations like Artificial Intelligence (AI) or the Internet of Things (IoT) being applied in digital services. More over, digitalisation offers new ways of interaction between provider and user in addition to the possibility of co-creating services.
The research project “DL2030” identifies major R&D requirements and approaches to address these. The focus is thereby on technology orientated service systems with high customer value. These systems lead the way towards a competitive German economy. By these measures, the position of service research as a stand-alone scientific field is strengthened. Strategic research directions, potentials and requirements are enforced. The research roadmap, created during the project, is a foundational element for future research emphases in service research. With these goals DL2030 is also supporting the High-Tech-Strategy 2025 of the German government.
2024
2023
2022
2021
2020
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